SMS Opt In

CCI obtains SMS consent verbally from existing clients. SMS messaging is optional and is not required to receive services from CCI.

When obtaining consent, a CCI representative asks:

“Would you like CCI to send you text messages for support tickets, technician communication, scheduling, and service notifications? Message frequency varies and message/data rates may apply. You can reply STOP at any time.”

If the client agrees, CCI records the client's consent and mobile number in our client management system. Clients may withdraw consent at any time by replying STOP.

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