Why Work With CCI As Your Kansas City IT Services Provider?
IT / Security / Simplified – We Make Your Day Easier!
Let’s state the obvious. There are many, many IT service providers in the Kansas City area.
Assuming that even just 25% are quality, that still leaves quite a few to choose from.
Our clients tell us, “You guys get how our business operates!” We work in a variety of verticals – nonprofits, medical, legal, financial, and accounting. We’ve seen a lot. Our goal is not just to be another vendor but to integrate into your organization and help your staff be more secure and efficient.
When you call a plumber or copier repair person, it’s likely that they’re just a phone number – there’s no relationship. We do our best work when we know how your organization functions. We observe employee workflows, looking for ways to increase productivity. We strive to be more than just a name under “IT” in your phone – we are a relationship IT service provider.
Another common theme we hear from our existing clients is this, “You guys explain things in a way we can understand.” Yes, there’s an entire language the IT industry speaks. Our job is to be your technology jargon interpreter. Terms like “firewall rulesets” and “virtualization” are things we work with daily, and we seek to make them understandable for you. If you are tired of mentally checking out 30 seconds into a conversation with your current provider, give us a try.
Technology has so many layers and is so interconnected that when you work on one thing, you risk breaking something else. As a staff, we work very hard on thoroughness, double-checking, and attention to detail. These combined have resulted in a “call-back” or “ticket re-open” percentage that is so low it’s not even trackable in our service-desk software.