Help Desk Services

Nathan MaxwellKansas City IT Support

Does Your Staff Have Access to the Information and Troubleshooting They Need?

No employer likes to see their employees wasting their time and running around in circles trying to figure out how to make their technology work.

It’s just not productive.

Worse yet, it’s money down the drain.

That’s why Kansas City business leaders have partnered with CCI for Help Desk Services.

Our outsourced IT answers and troubleshooting service allows your team to stay on task.

How Does Our Help Desk Service Work?

The most important thing for you to know about our Help Desk Service is that our phones and email are answered by qualified, experienced, local technicians.

Why does that matter?

When you call CCI with an IT question or a troubleshooting request, we begin working to help you immediately. This is a stark contrast to IT support firms that outsource their Help Desk Services to out-of-state or overseas call centers or firms that triage calls through a dispatch operator. Instead, the CCI team takes the proactive approach of providing you with our best the moment we pick up the phone or open your email or portal help ticket.

We run our Help Desk Service during business hours but are available for emergency issues after hours.